User guide

1. Introduction

The AFENET Nigeria Account Verification Portal checks Nigerian bank account numbers against live banking records. When an account is confirmed, the result (including the account holder name) is stored in a verified registry so authorised staff can search and download results without repeating checks unnecessarily.

This guide covers the full process from sign-in through verification, search, and export.

2. Before you sign in

Important limits

• Verification requests are processed in a queue, not all at once.
• Bulk CSV uploads are limited to up to 300 account rows per file (plus one header row).
• The system spaces out live bank checks to stay within provider limits. During busy periods, completion may take longer than usual.
• Accounts already in the verified registry are returned immediately without a new bank check.

What you need

• A username and password issued by your administrator.
• Correct 10-digit Nigerian account numbers.
• The correct bank (or bank code in CSV files).
• Patience after bulk uploads — use Refresh rather than re-uploading.

3. Signing in

1. Open the portal address provided by your administrator.
2. On the Sign in page, enter your username and password.
3. Click Sign in. You will be taken to the main verification page.
4. If your session expires, you will be asked to sign in again. Use the same credentials.
5. Click Log out when you finish, especially on shared computers.

You can return to this user guide anytime via User guide in the portal menu (no sign-in required to read the guide).

4. Portal overview

After sign-in, you can use these areas:

The dashboard shows counts for Pending, Verified, and Failed accounts.

5. Verify a single account

1. On the home page, open Add account.
2. Optionally enter a Label (e.g. staff name or payment reference).
3. Optionally select a Bank (required for live verification; leave blank only to look up an existing registry match by account number).
4. Enter the 10-digit account number.
5. Click Verify account.

If the account is already verified

You may see a message that the account is already in the registry. No new bank check is performed. The existing verified name is shown. Use Search verified registry to find and download it later.

If the account is new

The account appears as Pending, then becomes Verified (with account name) or Failed. Wait a moment and click Refresh if the status does not update immediately.

6. Bulk upload (CSV)

Preparing your file

Your CSV must include a header row. Required and optional columns:

Bank is optional to upload, but a bank is required to verify a new account. Rows without bank can still match the registry if exactly one verified record exists for that account number.

Download the sample CSV from the portal if you are unsure of the format. Maximum 300 data rows per upload.

Upload steps

1. Go to Bulk upload (CSV) on the home page (or the CSV tab on mobile).
2. Choose your .csv file.
3. Click Upload & verify all.
4. Read the summary: how many were loaded from the registry vs queued for verification.
5. Wait for pending rows to complete, then Refresh the account list.
6. Use Download CSV to export results when verification is finished.

7. Verified registry

The registry is the portal’s database of accounts that have already been verified successfully. Each unique account number + bank is stored once.

• Faster: Re-submitting a verified account does not run a new bank check.
• Consistent: Everyone sees the same verified name for that account.
• Searchable: Use the search page to find and export registry records.

The registry does not replace your organisation’s own records — export CSV files when you need offline copies for payroll or audits.

8. Search and download

Search verified registry

1. Open Search verified registry from the menu.
2. Use Keyword to search by account name, label, account number, or bank.
3. Or paste multiple account numbers (one per line or comma-separated).
4. Optionally filter by Bank.
5. Click Search.

Download options

• Download results (CSV) — exports only what your search matched.
• Download all verified (CSV) — exports the full verified registry.
• On the home page, Download CSV exports accounts matching your current filter (All, Pending, Verified, or Failed).

Exported files include account number, bank, resolved name, status, and dates.

9. Account statuses

10. Common scenarios

11. When processing takes longer than usual

This is normal in these cases:

• Large CSV files with many new (never verified) accounts.
• Peak hours when several users are verifying at the same time.
• After a period of very high activity on the portal.

The system deliberately processes live checks at a steady pace to remain within provider limits. Longer waits protect the service for all users.

12. What to avoid

• Re-uploading the same CSV while rows are still Pending.
• Starting multiple large uploads at the same time from different browsers.
• Sharing your login password with colleagues (each person should have their own access).
• Using the portal on unsecured public Wi‑Fi without organisational approval.
• Assuming Verified means the person at the keyboard owns the account — the portal only confirms the account exists at the bank under that name.
• Deleting verified records unless your administrator has told you to.
• Retrying every failed row immediately in a tight loop — wait a few minutes if failures mention temporary limits.

13. Privacy and security

• Bank account data is sensitive. Use the portal only for authorised AFENET work.
• Comply with your organisation’s data protection policies (including NDPR).
• Do not export CSV files to personal email or unsecured storage unless policy allows.
• Log out when finished. Report suspected misuse to your administrator immediately.

14. Troubleshooting

For technical issues, contact your portal administrator or IT support.

15. Quick reference

Sign in to the portal